How to Improve Your Customer Experience and Boost Your Bottom Line
First quarter, most business owners will make resolutions to improve their business in the year to come. Make sure you actually achieve your 2012 goals by moving from mere resolutions to action steps. Joey Coleman's highly interactive and informative presentation: How to Improve Your Customer Experience and Boost Your Bottom Line in 2012 will give you all the tools you need to get off to a fantastic start in the new year. During his presentation, Joey will present a series of strategies with clear implementation steps for improving the experience your customers have and turning them into raving fans. Over the last decade, his advice and counsel to companies around the world has helped his clients dramatically increase their customer base while at the same time increasing their sales per customer.
Boost your bottom line and get energized for a great year by joining Joey for a great kick-off to a tremendous 2012.
Join usFebruary 23
8:00 to 10 a.m.Affinity Lab, 920 U Street NWAgenda:8-8:30 Networking8:30- Presentation9:30- Q and A
About the speaker: Joey Coleman
Joey Coleman is the Chief Experience Composer at Design Symphony - a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, national non-profits, government entities, and Fortune 500 companies. Over the last nine years he's worked with clients that include the NASA, Network for Good, KIPP DC, Hyatt Hotels, the Save Darfur Coalition, and the World Bank. Joey is a recognized expert in customer experience design, a regular speaker at national conferences, and has taught business and creativity courses at both the college and graduate school level. Past appearances include presentations at the Capitol Creativity Network, the George Washington University MBA Program, the Microsoft Small and Medium Business Partner Alliance, the M.I.T. Sloan School of Management, and numerous private corporate and non-profit events. Prior to founding Design Symphony, Joey held positions with the Corporate Executive Board (NASDAQ: EXBD), the White House (Office of Counsel to the President during the Clinton Administration), the United States Secret Service, and the Central Intelligence Agency. He holds degrees from the University of Notre Dame and the George Washington University Law School. He is an avid reader, traveler (43 countries and counting), and experiencer of life.Co-sponsored by:
Boost your bottom line and get energized for a great year by joining Joey for a great kick-off to a tremendous 2012.
Join usFebruary 23
8:00 to 10 a.m.Affinity Lab, 920 U Street NWAgenda:8-8:30 Networking8:30- Presentation9:30- Q and A
About the speaker: Joey Coleman
Joey Coleman is the Chief Experience Composer at Design Symphony - a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, national non-profits, government entities, and Fortune 500 companies. Over the last nine years he's worked with clients that include the NASA, Network for Good, KIPP DC, Hyatt Hotels, the Save Darfur Coalition, and the World Bank. Joey is a recognized expert in customer experience design, a regular speaker at national conferences, and has taught business and creativity courses at both the college and graduate school level. Past appearances include presentations at the Capitol Creativity Network, the George Washington University MBA Program, the Microsoft Small and Medium Business Partner Alliance, the M.I.T. Sloan School of Management, and numerous private corporate and non-profit events. Prior to founding Design Symphony, Joey held positions with the Corporate Executive Board (NASDAQ: EXBD), the White House (Office of Counsel to the President during the Clinton Administration), the United States Secret Service, and the Central Intelligence Agency. He holds degrees from the University of Notre Dame and the George Washington University Law School. He is an avid reader, traveler (43 countries and counting), and experiencer of life.Co-sponsored by:
Starts
2/23/2012 @ 8:00
Ends
2/23/2012 @ 10:00
Location
Affinity Lab
920 U Street
Washington, DC 20001
First quarter, most business owners will make resolutions to improve their business in the year to come. Make sure you actually achieve your 2012 goals by moving from mere resolutions to action steps. Joey Coleman's highly interactive and informative presentation: How to Improve Your Customer Experience and Boost Your Bottom Line in 2012 will give you all the tools you need to get off to a fantastic start in the new year. During his presentation, Joey will present a series of strategies with clear implementation steps for improving the experience your customers have and turning them into raving fans. Over the last decade, his advice and counsel to companies around the world has helped his clients dramatically increase their customer base while at the same time increasing their sales per customer.
Boost your bottom line and get energized for a great year by joining Joey for a great kick-off to a tremendous 2012.
Join usFebruary 23
8:00 to 10 a.m.Affinity Lab, 920 U Street NWAgenda:8-8:30 Networking8:30- Presentation9:30- Q and A
About the speaker: Joey Coleman
Joey Coleman is the Chief Experience Composer at Design Symphony - a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, national non-profits, government entities, and Fortune 500 companies. Over the last nine years he's worked with clients that include the NASA, Network for Good, KIPP DC, Hyatt Hotels, the Save Darfur Coalition, and the World Bank. Joey is a recognized expert in customer experience design, a regular speaker at national conferences, and has taught business and creativity courses at both the college and graduate school level. Past appearances include presentations at the Capitol Creativity Network, the George Washington University MBA Program, the Microsoft Small and Medium Business Partner Alliance, the M.I.T. Sloan School of Management, and numerous private corporate and non-profit events. Prior to founding Design Symphony, Joey held positions with the Corporate Executive Board (NASDAQ: EXBD), the White House (Office of Counsel to the President during the Clinton Administration), the United States Secret Service, and the Central Intelligence Agency. He holds degrees from the University of Notre Dame and the George Washington University Law School. He is an avid reader, traveler (43 countries and counting), and experiencer of life.Co-sponsored by:
920 U Street
Washington, DC 20001
First quarter, most business owners will make resolutions to improve their business in the year to come. Make sure you actually achieve your 2012 goals by moving from mere resolutions to action steps. Joey Coleman's highly interactive and informative presentation: How to Improve Your Customer Experience and Boost Your Bottom Line in 2012 will give you all the tools you need to get off to a fantastic start in the new year. During his presentation, Joey will present a series of strategies with clear implementation steps for improving the experience your customers have and turning them into raving fans. Over the last decade, his advice and counsel to companies around the world has helped his clients dramatically increase their customer base while at the same time increasing their sales per customer.
Boost your bottom line and get energized for a great year by joining Joey for a great kick-off to a tremendous 2012.
Join usFebruary 23
8:00 to 10 a.m.Affinity Lab, 920 U Street NWAgenda:8-8:30 Networking8:30- Presentation9:30- Q and A
About the speaker: Joey Coleman
Joey Coleman is the Chief Experience Composer at Design Symphony - a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, national non-profits, government entities, and Fortune 500 companies. Over the last nine years he's worked with clients that include the NASA, Network for Good, KIPP DC, Hyatt Hotels, the Save Darfur Coalition, and the World Bank. Joey is a recognized expert in customer experience design, a regular speaker at national conferences, and has taught business and creativity courses at both the college and graduate school level. Past appearances include presentations at the Capitol Creativity Network, the George Washington University MBA Program, the Microsoft Small and Medium Business Partner Alliance, the M.I.T. Sloan School of Management, and numerous private corporate and non-profit events. Prior to founding Design Symphony, Joey held positions with the Corporate Executive Board (NASDAQ: EXBD), the White House (Office of Counsel to the President during the Clinton Administration), the United States Secret Service, and the Central Intelligence Agency. He holds degrees from the University of Notre Dame and the George Washington University Law School. He is an avid reader, traveler (43 countries and counting), and experiencer of life.Co-sponsored by:
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